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FAQ'S

HOW DO I TIE THE TOP?

The back of the item is best fitted by being tied in this style:

 

IM UNSURE OF SIZES?

 Please see our sizing chart

 

 

 

I HAVEN'T RECEIVED AN ORDER CONFIRMATION?  

Upon completing your order you will receive an email confirming this. Once your order has shipped (usually after the 1-2 day processing time), you'll get a second email with a link to the tracking number. (Please check your junk email folder if it has not gone to your main inbox)

 

 

 

 

CAN I MAKE CHANGES TO MY ORDER?
If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations. Once an order has shipped, we cannot make any changes.

 

 

 

WHY IS MY CARD DECLINING?
If your card is declining your billing address may not match, or you may have insufficient funds. Sometimes when your card declines, there will be a pending charge on your account but you will not be charged. If the problem still persists, we also take PayPal as another form of payment.

 

 

 

WHEN DO I GET CHARGED FOR MY ORDER?
When you place your order, we authorize the amount on your card. You will not get charged until the order ships. If you paid with PayPal however, you will be charged immediately.

 

 

 

I'M IN LOVE WITH SOMETHING, BUT I DON'T SEE IT! WILL IT COME IN STOCK?
Unfortunately we don't know ahead of time if/when items will be in stock online or in store, but we do add new items almost daily!

 

 

 

NOT SURE HOW SOMETHING WILL FIT, FEEL, OR LOOK?
Chat with us or check out our "Wall of Fame" page to see what our items look like on our other wonderful customers, our Instagram page: @LILIPEARLUK also regularly features customer photos, so be sure to tag us in your outfit as we'd love to repost!

 

 

 

WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
Please contact us within 7 days of receiving your order and let us know what the problem is. If there is a damaged item, please email us a picture of the damage.

 

 

 

 

HOW DO I MAKE A RETURN?
You are responsible for the return shipping. Please make sure your items are eligible for return, you can refer to our full return policy posted online.

 

 

 

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Here at LILIPEARL we ensure the privacy of each and every one of our customers. We will not disclose any information regarding our customers or visitors on the site to any third parties apart from where it is part of providing a service to you - this includes; arranging your order being sent out to you.



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